About Prime Auto
A team of passionate automotive experts dedicated to providing exceptional service with integrity and transparency.
Our Story
Prime Auto was founded in 2010 by Robert Mitchell, a master technician with a vision to transform the auto repair experience. After years of working in dealerships and repair chains, Robert saw how customers were often underserved by rushed diagnostics, unnecessary repairs, and poor communication.
We started as a small two-bay shop with a simple mission: provide honest, expert service with clear communication and fair pricing. We've since grown to our current state-of-the-art facility, but our core values remain unchanged.
Today, Prime Auto is recognized as one of the region's premier independent auto repair facilities, combining technical expertise with exceptional customer service. We've built our reputation one vehicle at a time, earning trust through consistent quality and integrity.
Our Core Values
These principles guide every decision we make and every interaction we have.
Integrity
We believe in complete transparency. Every recommendation we make is based on your vehicle's genuine needs—not our profit margins.
Excellence
We hold ourselves to the highest standards in every repair and interaction, from the quality of our work to the cleanliness of our facility.
Education
We invest in ongoing training for our team and take time to educate our customers about their vehicles and necessary repairs.
Innovation
We continuously update our tools, technology, and processes to provide the most effective and efficient service possible.
Meet Our Expert Team
Our certified professionals bring decades of combined experience to every vehicle they service.
Robert Mitchell
Master Technician & Founder
With years of experience and ASE Master Certification, Robert founded Prime Auto to deliver honest, quality repairs. His expertise lies in diagnostics and engine performance.
Lisa Chen
Service Manager
Lisa ensures our operations run smoothly while providing exceptional customer service. Her attention to detail and commitment to clear communication sets our service apart.
Marcus Johnson
Transmission Specialist
Marcus has specialized in transmission repair for over 15 years. His precise diagnostic skills and thorough knowledge of automatic and manual transmissions are unmatched.
Sarah Rodriguez
Electrical Systems Expert
Sarah is our go-to for complex electrical systems. With specialized training in modern vehicle electronics, she excels at diagnosing and resolving the most challenging electrical issues.
Ready to Experience Premium Auto Care?
Book your appointment today and join thousands of satisfied customers who trust Prime Auto with their vehicles.
Fast Service
Most repairs completed same-day
2-Year Warranty
On all parts and labor
Transparent Pricing
No hidden fees or surprises
ASE Certified
Expert mechanics you can trust